BY USING THIS WEBSITE YOU EXPRESSLY AGREE TO ALL OF THE TERMS AND
CONDITIONS CONTAINED IN THIS POLICY.
Laura’s Pizzas cares about your privacy. For this reason, we collect and use personal data only as
it might be needed for us to provide to you our website platform (the “Website”) and business
services including the sale of products (collectively, our “Services”). The Services are operated by
Laura’s Pizzas (“Laura’s Pizzas”, the “Company”, “we” or “us”) for customers of the Services
WHAT INFORMATION DO WE COLLECT?
We collect personal data whenever you place an order with us via our website. We need this data
to be able to fulfil your order, for example, your address and phone number when we need to
deliver your order or should there be a problem with your order and we need to contact you.
The data we collect and store is your postal address, email and telephone number along with
details of products you have ordered. Debit and Credit card details are never stored by us.
When you interact with us through our Services, we may collect information from you, as further
a. Information you provide: We collect information from you when you voluntarily provide such
information, such as when you register for access to our Services or use certain Services.
Information we collect may include but not be limited to real name, email address, address, mobile
phone number and any other information you upload to our Website.
b. Automatically collected information: When you interact with us, we receive and store certain
information such as an IP address, device ID, and your activities within the Services. Logging when
you access the Services and from where, allows us to better understand our users and keep your
account and information safe.
c. Cookies: Like almost all online websites we employ cookies and similar technologies to keep
track of your local device’s settings and which account you are logged into. See below section
“Cookies” for more. In addition to Cookies we may also use web beacons and single pixel gifs to
log Email opens.
See our Cookies Policy for more information.
e. Cookies (third party): We use third party web site analytic tools such as Google Analytics on our
Website that employ cookies to collect certain information concerning your use of our Services.
However, you can disable cookies by changing your browser settings. Further information about
the procedure to follow in order to disable cookies can be found on your Internet browser provider’s
website via your help screen.
We use IP Anonymization on Google Analytics.
without changing your settings, we’ll assume that you are happy to receive all cookies on the
services run by Laura’s Pizzas.
Currently cookies are used on our Services to identify you for usability purposes. These in no way
track your movement around the Services or record any information about you.
WHY DO WE PROCESS YOUR PERSONAL DATA & HOW WILL IT BE USED
We need to process and hold your personal data to be able to fulfil your orders and for when there
is a problem with your order and we need to contact you.
We also need to process your personal data for delivering, improving, updating, and enhancing the
Services we provide to you.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only
that (1) for which we have been given permission, (2) as necessary to deliver the Services you
purchase or interact with, or (3) as we might be required or permitted for legal compliance or other
The purpose of collecting and storing your data is so that we can provide our goods and Services
to you as well administrative purposes should you need to contact us regarding a past, present or
future order. We also use this data, where you have agreed for us to do so, to send you marketing
provide information for a certain reason, we may use the information in connection with the reason
for which it was provided.
OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA.
a. Contractual necessity – Providing you with our Services: We handle personal data on this basis
to provide our Services, including delivery of products.
b. Legitimate interests: We process your personal data on the basis of legitimate interests in ways
that are not overridden by the interests or fundamental rights and freedoms of individuals.
Providing a safe and secure Website
Marketing – sending Emails to inform you of features or offers
Protecting our users, servers, and services
Analysing and improving our Services to you
Processing legal requirements
c. Consent: Handling data freely given by clear affirmative action. You have a right to withdraw
consent, which must be brought to our attention. See below “Understanding your rights”.
OUR DISCLOSURE OF YOUR INFORMATION
We will never disclose your information unlawfully. Laura’s Pizzas is not in the business of selling
your data. There are however some circumstances in which we may share your information with
certain third parties, as set forth below:
a. Legal requirements: We may disclose your information if required to do so by law or in the good
faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend
the rights or property of the Company or Related Companies, (iii) protect the personal safety of
users of the Services or the public, or (iv) protect against legal liability.
b. Google Analytics: We utilize Google Analytics for website visitor tracking and analysis.
We use IP Anonymization on Google Analytics.
SHARING YOUR PERSONAL DATA WITH TRUSTED THIRD PARTIES
We will never sell or share your personal data to any third party unlawfully.
We only share your personal data as necessary for any third party to provide the services as
requested or as needed on our behalf. These third parties (and any subcontractors) are subject to
strict data processing terms and conditions and are prohibited from utilising, sharing or retaining
your personal data for any purpose other than as they have been specifically contracted for (or
without your consent).
Laura’s Pizzas may disclose your personal information to comply with a court order, subpoena,
search warrant, or other legal process; to comply with legal, regulatory, or administrative
requirements of any governmental authorities; to protect and defend Company, its subsidiaries and
affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in
connection with any legal action, claim, or dispute; to enforce the Terms and Conditions of Use of
the Website; to prevent imminent physical harm; and in the event that we find that your actions on
the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for
specific products or services.
HOW DO WE STORE YOUR DATA, AND FOR HOW LONG?
We have implemented security measures to protect the loss, misuse or alteration of information
placed under our control and will ensure to safeguard this information at all times. We do not share
your data with any third party companies, except as outlined in this document. We will retain your
data for a period of 36 months since your last order, unless you request otherwise.
We store your data to allow you to place further orders more efficiently, but to also be able to recall
the information should there be a problem with your order. You can request for this information to
be deleted at any time, and we will do so within 30 days. Should you wish to order again in the
future, then this information will need to be provided once again.
Laura’s Pizzas is based in the United Kingdom and operates server infrastructure in the United
Kingdom. No matter where you are located you consent to the processing and transferring of your
information in the UK/EU. We follow generally accepted standards to store and protect the
personal data we collect, both during transmission and once received and stored, including
utilisation of encryption where appropriate.
If you utilise our Services from a country other than the country where our servers are located, your
communications with us may result in transferring your personal data across international borders.
We contract with a third party to maintain and host the Website and the Services. Therefore, any
information you submit, including personal information, will be placed and stored on a computer
server maintained by this third-party host. The third party has agreed to implement technology and
security features and strict policy guidelines to safeguard the privacy of your personal information
from unauthorized access or improper use.
RAISING A COMPLAINT
You have the right to lodge a complaint with the relevant supervisory authority. We would be
grateful if you could please contact us first – we will do our very best to resolve your concern.
Should you feel that your requests to us have not been fulfilled, you can lodge a complaint with the
Information Commissioner’s Office (ICO). You can find their contact details by visiting https://
In the event you provide us with ideas or suggestions for new or existing products or services, and
other unsolicited submissions (collectively, “Unsolicited Information”) they will be deemed nonconfidential
and we shall be free to act on, reproduce, use, disclose, and distribute such
Unsolicited Information to others without limitation or attribution.
minor, We may change this policy from time to time, and at Our sole discretion. We encourage
visitors to frequently check this page for any changes. Your continued use of this site after any